Refund Policy

This policy applies to payments made to UK Parking Control Management Ltd for Parking Charge Notices. A Parking Charge Notice payment settles an existing charge; it is not a booking or the purchase of a future parking service.

Once a valid Parking Charge Notice has been paid, there is no general change-of-mind cancellation or refund right. If you believe the charge is incorrect, you should appeal before paying. Paying the charge will normally close the case and end the appeal process.

We will review a request where:

• the same Parking Charge Notice was paid more than once;
• an incorrect amount was taken;
• a payment was applied to the wrong Parking Charge Notice in error;
• UKPCM withdrew or cancelled the charge after payment;
• an appeal was accepted after payment and a refund was confirmed; or
• the payment was unauthorised or affected by a verified processing error.

Each request is assessed on its facts. Asking for a refund does not itself cancel a Parking Charge Notice or confirm that a refund is due.

Contact us at info@ukpcm.co.uk, call 0330 043 9765, or write to UK Parking Control Management Ltd, 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

Please provide the Parking Charge Notice reference, vehicle registration, payment date, amount, payment reference, the reason for the request and any supporting evidence. Do not send full card details by email or post.

We aim to acknowledge a refund request within 5 working days and provide an outcome as soon as reasonably practicable. We may ask for further information before deciding the request. Approved refunds will normally be returned through the original payment method.

Once issued, the time taken for funds to appear depends on the card issuer and payment provider. We will confirm when the refund has been submitted for processing.

If you do not recognise a payment, contact your bank or card issuer promptly as well as notifying UKPCM. We may request information needed to locate the transaction and support an investigation by the payment provider.

To dispute the issue of a Parking Charge Notice, use our appeal service. To complain about how a refund request or another service issue was handled, follow our Complaints Policy. Our full payment provisions are available in our Terms and Conditions.